Online or On-Delivery Payments 📦

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How can we help?

FAQ

What payment methods do you offer?

There are several ways to order and pay for your dream products.

You can pay with:

- Card . We support any type of card (including Postepay);

- PayPal . One of the safest methods for online payments;

- Klarna . With Klarna, you can pay in 3 installments without interest and without financing.

- On delivery . You can pay cash on delivery for a surcharge of €9.99.

How long does shipping take?

Shipping times typically take 2 to 5 business days. For remote areas and islands, it may take an extra day.

How can I track my order?

As soon as your order is shipped and registered by the courier, you'll receive an email or text message containing a tracking number and link. If you have a tracking number and want to track your package, enter it here 👉🏻 https://17track.net/en

I haven't received my order, what can I do?

An assistant will surely be able to help you solve this problem. Click this link to speak to an operator 👉🏻 https://wa.me/message/JEFHQOVO5OEVM1

Can I receive the package at a collection point?

Yes, you can collect your package at a post office or Inpost store. When ordering, after entering your shipping information, select the "Inpost Shipping" option. 2-5 days - COLLECTION AT A COLLECTION POINT .

Please note: YOU CANNOT SELECT A PICK-UP POINT. Complete your order and you will be contacted before shipping by one of our agents who will indicate the pick-up point closest to the address you provided. If you do not wish to receive your package at the designated pick-up point, please let our agents know. They will promptly listen to your needs and find a new pick-up point.

Are the packages confidential and anonymous?

Yes, all our packages are completely anonymous and discreet. Under no circumstances is it possible to determine the contents of a package.

Furthermore, not even the courier can know what's inside the package. In fact, there's no reference to feeky feeky on the shipping envelope. The sender is generic and cannot be traced back to our store.

Do you support returns?

Of course, you can view our return and refund policies here.

Can I speak to an operator?

Sure, click this link to speak to an operator 👉🏻 https://wa.me/message/JEFHQOVO5OEVM1